March 11, 2016 Kevin Erb

Social Anxiety

Company CEOs are responsible for a lot. From setting the long-term strategic future of their companies to driving their short-term health and success, CEOs play several important roles. There seems to be one role, however, too many are avoiding.

A recent study from CEO.com shows that more than 60 percent of large-company heads have no social media presence at all – not all that surprising, actually, when you read further and find how many view an active social presence as more negative than positive, especially when it comes to their brands.

Those leaders opting to stay on the social media sideline are missing out on big – and unique – opportunities, unfortunately. While still in the minority, the list of CEOs becoming active on social continues to grow – and continues to demonstrate daily why it’s a smart marketing move for CEOs and their companies:

  • It sends a message about their brand. Perception is reality, we’re reminded all too often, and usually because of negative circumstances. On the flip side, however, savvy consumers perceive CEOs who maintain an active presence on social media very positively. And that perception often extends across the entire brand.
  • It’s where your customers are. As companies grow, so do the layers of insulation around CEOs. Sometimes, this insulation gets to the point that it’s hard for a company’s leader to truly know what’s taking place on the front lines, especially when it comes to customers and their experiences. In addition, social provides a window into what customers really think about their services, their products, and their people.
  • It helps build trust, inside and out. CEOs must consistently fight against the perception – there’s that word again – that they’re removed, insulated and out of touch. An active presence on social media can help leaders change those perceptions – and build a stronger level of trust with both employees and customers in the process.

If you’re a CEO fearful of becoming active on social media, fear not! Instead, embrace it. Employ it. Enjoy it. You, as well as your customers and employees, will be glad you did.

 

Simple Share Buttons